Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to the services and operations of STRATENSO LTD (registered address: 91 Morrison Street, Edinburgh, EH3 8BU, United Kingdom) in relation to the Website. This policy governs data collection, processing, and storage practices for visitors browsing our sports stadium guides or submitting requests for ticket assistance and concierge coordination.

2. Information We Collect Directly

We collect personal information that you provide to us directly when you interact with the Website. This happens when you fill out contact forms or send ticket coordination requests. The information collected includes:

• Identity Data: First name, last name, and title.
• Contact Data: Email address and telephone number (optional).
• Request Data: Preferred stadium, match or event date, quantity of tickets requested, seating tier preference, and any specific notes, group coordination requirements, or accessibility requests.

3. Information Collected Automatically

When you visit the Website, we automatically collect certain technical data about your equipment, browsing actions, and patterns. This data includes:

• Technical Log Data: IP address, browser type and version, time zone setting and location, browser plug-in types, operating system, and platform.
• Usage Data: Information about how you navigate and interact with the Website, including page views, download errors, lengths of visits to certain pages, and page response times.

4. Cookies and Tracking

We use cookies and similar tracking technologies to track the activity on our Website and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website. For comprehensive details, please refer to our Cookie Policy.

5. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we use your personal data in the following circumstances:

• Concierge ticket coordination: To process and coordinate your ticket requests with third-party verified suppliers.
• Customer service: To answer your inquiries, send you informational updates, and allow representative Gray Ramiro to contact you.
• Website maintenance: To monitor and analyze trends, usage, and activities in order to optimize performance, layout, and UX.
• Security: To detect, prevent, and address technical issues or potential security breaches.

6. Lawful Bases for Processing

Under the UK GDPR, the lawful bases we rely on for processing this information are:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose (such as non-essential cookies).
• Legitimate Interests: Processing is necessary for our legitimate interests as a business, specifically to deliver stadium information guides and coordinate user requests for ticketing assistance, provided your fundamental rights do not override those interests.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject under UK law.

7. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data. We may share your personal data with trusted third parties to facilitate ticket assistance:

• Verified Ticketing Channels: With your explicit knowledge, we coordinate inquiries with primary ticket offices, authorized clubs, or verified ticketing platforms.
• Technical Service Providers: Hosting companies, analytics providers, and email delivery platforms that act as processors on our behalf.
• Regulators and Legal Authorities: Where we are legally bound to prevent fraud, protect safety, or comply with requests from competent authorities in the UK.

8. International Data Transfers

We process personal data in the United Kingdom. If we transfer data outside the UK or EEA to service providers, we ensure that a similar degree of protection is afforded to it by ensuring standard contractual clauses (SCCs) are in place, or that the recipient jurisdiction is deemed to provide adequate protection by the UK government.

9. Security of Your Information

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed. All transmissions via the Website use Secure Socket Layer (SSL) encryption technology. In addition, we limit access to your personal data to those employees, contractors, and partners who have a business need to know.

10. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Contact form submissions are retained for up to 12 months. Anonymized web usage analytics data is retained for up to 26 months. Persistent cookies remain on your device until they expire or you clear them.

11. Your Rights Under UK GDPR

Under data protection laws, you have rights including:

• Access: The right to ask us for copies of your personal information.
• Rectification: The right to ask us to rectify personal information you think is inaccurate.
• Erasure: The right to ask us to erase your personal information in certain circumstances.
• Restriction & Objection: The right to restrict or object to the processing of your personal data.

If you make a request, we have one month to respond to you. You can contact us using the details listed in Section 14. If you believe your data has not been handled correctly, you can complain to the Information Commissioner's Office (ICO).

12. Third-Party Websites

Our Website contains links to external websites, including official club ticket portals, stadium maps, and verified ticketing agencies. This Privacy Policy only applies to stratenso-ltd.com. If you click on an external link, you are subject to the terms and privacy practices of that external site. We accept no responsibility or liability for their policies.

13. Children's Privacy

Our Website and services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child under 16 without verification of parental consent, we take immediate steps to remove that information from our servers.

14. Contact and Representative Details

For any inquiries, requests to exercise your data protection rights, or feedback on this Privacy Policy, please contact us using the details below:

• Company Name: STRATENSO LTD
• Registered Address: 91 Morrison Street, Edinburgh, EH3 8BU, United Kingdom
• Email Contact: info@stratenso-ltd.com
• Designated Representative: Gray Ramiro