Frequently Asked Questions

STRATENSO LTD operates as a specialist stadium guide and ticket assistance service. We do not sell tickets directly — instead, our representative Gray Ramiro works with you personally to identify which events have availability, which seating categories match your budget and preferences, and how to purchase securely from verified sources.

The process is straightforward: browse our stadium guides to choose your venue, submit the contact form with your preferred event, date range, and party size, and Gray will respond — typically within one business day — with options tailored to your request. There is no commitment required until you are happy with what has been found.

We currently provide detailed guides and ticket assistance for twelve major venues across the United Kingdom, Ireland, Spain, Italy, Germany, France, and the Netherlands:

• Wembley Stadium — London, United Kingdom (90,000 capacity)
• Camp Nou — Barcelona, Spain (99,354 capacity)
• Santiago Bernabéu — Madrid, Spain (85,000 capacity)
• San Siro — Milan, Italy (75,817 capacity)
• Allianz Arena — Munich, Germany (75,024 capacity)
• Stade de France — Paris, France (80,698 capacity)
• Signal Iduna Park — Dortmund, Germany (81,365 capacity)
• Johan Cruyff Arena — Amsterdam, Netherlands (55,865 capacity)
• Olympiastadion Berlin — Berlin, Germany (74,475 capacity)
• Tottenham Hotspur Stadium — London, United Kingdom (62,850 capacity)
• Anfield — Liverpool, United Kingdom (61,276 capacity)
• Croke Park — Dublin, Ireland (82,300 capacity)

If you are looking for assistance at a venue not listed, contact us anyway — we are expanding our coverage regularly.

For the best selection — especially for premium sections, club-level seating, or larger groups — we recommend submitting your request at least two to four weeks before your intended event date. High-profile fixtures such as UEFA Champions League games, domestic cup finals, or opening-weekend league matchups sell through faster, so earlier is always better.

That said, we routinely assist with shorter-notice requests. If your event is less than a week away, do still contact us — last-minute availability does exist, but options will be more limited and sections may be less flexible.

Yes. VIP, club-level, and premium hospitality requests are something we handle regularly. Venues like Wembley Stadium (Club Wembley), Tottenham Hotspur Stadium (Premium Seats), and Allianz Arena (Executive Boxes) all have premium tiers with dedicated entrances, in-seat catering, and enhanced sightlines.

Be aware that premium inventory is the first to sell out for flagship fixtures. When you submit your form, specify that you are interested in premium or VIP seating and include your group size — this allows us to focus the search appropriately.

Most European stadiums enforce strict security rules regarding bags. Unlike US stadiums which favor clear bags, European venues generally restrict bag size altogether. The standard rules permit:

• One small bag or handbag no larger than **A4 size** (approx. 21cm × 30cm or 8.3 × 11.7 inches)
• At UK stadiums (like Wembley and Anfield), bags must fit these dimensions and undergo physical screening.
• Opaque backpacks, luggage, camera cases, and large bags are prohibited. Most stadiums do not offer bag storage or lockers at the gates, so fans should travel light.

Medically necessary items or baby equipment are reviewed by security separately at designated gates.

Italian security law requires all sports tickets (such as those for matches at San Siro) to be strictly nominative. This means the ticket must have the exact first and last name of the person attending printed on it.

Upon entry, security staff cross-reference the name on the ticket with a physical passport or government photo ID. If the names do not match, entry is denied. STRATENSO LTD ensures that all ticketing details are submitted correctly to comply with Italian regulations.

Yes. The vast majority of modern European venues (including Wembley, Tottenham Hotspur Stadium, Allianz Arena, and Camp Nou) are entirely cashless. All food concessions, bar stands, and merchandise shops only accept major debit/credit cards, or mobile payment services (Apple Pay and Google Pay).

At the Allianz Arena in Munich, select stalls utilize a reusable "Arena Card" which must be loaded with credit, though standard credit/debit cards are now widely accepted. Cash is generally not accepted inside the turnstiles.

Ticket pricing depends on several factors: the popularity of the competing teams, the stage of the tournament, the seat location (e.g., behind the goals vs. the halfway line), and overall market demand.

STRATENSO LTD helps fans navigate these pricing options, comparing official box-office pricing with verified reseller channels to find the safest and most cost-effective solution for your budget.

Once you submit your ticket request or message, our representative Gray Ramiro will review your requirements personally. You will receive a response via email — typically within 24 hours — with details on ticket availability, pricing options, and recommended seating zones.

There is no obligation to purchase until you are completely satisfied with the proposed seats and prices. We do not store or process payment information directly on our site; all transactions are routed through secure, external billing invoices.